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In today's day and age, every caller likes to feel that they are dealing with a highly skilled and professional organisation.

In essentially every organisastion, the telephone is the first point of contact with the customer. How well we communicate on the telephone is crucial to the impression we leave with those customers and can ultimately affect whether they wish to do business with us.

Produced in Australia, this 12 part telephone skills video series examines the various components that contribute to effective telephone communication.

Running Time
43 mins
Nb videos
12 videos included